Shipping Policy

Uchiha Store's Shipping Policy.

International Reach: We currently sell products in the United States & Some Countries. Now we do not offer worldwide shipping.

Shipping Rate and Transit Time:

For United States Orders:

For the Rest of The World Orders:

 

Tracking: Want to keep tabs on your parcel's comedy journey? We offer tracking so you can follow its hilarious adventures until it reaches you.

Customer Happiness: Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you, armed with humor and a sincere desire to make you chuckle.

Remember, at Uchiha Store, we're not just in the business of streetwear; We are a team of people who love anime from the bottom of our hearts and want to spread happiness to all otakus of this world So, order your dose of humor today, and let the shipping hilarity begin!

(Note: We can't guarantee that our shipping policy will make you laugh, but we sure hope it does!)

Happy shopping, and keep those sarcastic smiles coming!

 

FAQ'S:

How do you ship packages?

We provide shipping from our warehouses in Asia, Europe, North America by ePacket, EMS and USPS depending on the weight and size of the product.

Do you ship worldwide?

Yes. We provide shipping to over 35 countries around the world. However, there is some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

How do you ship packages?

All packages are shipped by reliable carriers from our warehouses. Once they arrive in your country, they will be taken care by your national postal service before arriving at your shipping address. Depending on each product’s weight and size, we sometimes have to ship your orders in separate parcels.

Do you provide tracking information?
Yes, you will get your tracking information through your email as soon as your order is shipped.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

Will my items be sent in one package?

We usually send the items in one package but occasionally we will need to send them in separate packages due to the size , weight of the items, warehouses where they are stored and other logistical reasons.

Why isn’t my tracking information updating?

Your tracking information is processed by the carrier once they received the items.
However, they may sometimes not able to update tracking information for all packages immediately especially during peak seasons. Rest assured, your package will be processed regardless and if you don’t see your latest tracking info just yet, please be patient and check again in a few more days .

Please contact us at support@uchihastore.com with your order number if there is no update after 10 business days.

If you have any other questions, please contact us, and we will do our best to help you out.

What Is the time frame to report a problem with my order?

All problems related to your order must be reported by email no later than 45 business days after orders are delivered. We will not able to offer help if a claim is submitted after this time frame.

I Received A Defective / Wrong Item, Can I Change It?
This rarely happens but if you receive a wrong or defective product, please contact us at support@uchihastore.com as soon as possible. Kindly include the following information in your email:

• Customer Name
• Order Number
• Photos of the product received
• A clear explanation of the issue

Please make sure to include all required information or it will not be possible for us to process your request. We will fully examine the photos and notify you via email whether you are entitled to a refund or a replacement within a reasonable period of time.

"My tracking info says my package was delivered, but I haven't received it."

We are really sorry that your item did not find its way to you. As much as we would like to have all the orders be delivered smoothly, we really do not have control over the items once they are handed over to the carriers. But don't worry-if you haven't received your package, there are a few things that we can do:

1. If the address is confirmed, most packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn
2. Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you. Most customers who faced similar situations as you have found their item either with their family members, their neighbors or at the local post office. All domestic delivery issues become the responsibility of your local postal service once the items arrived in your country. Also, please make sure to that the shipping information is correct and complete when making your order. We will NOT be held responsible for packages if shipping information provided by you is wrong when making checking out on our site
3. Sometimes a package can be marked as delivered when the courier is able to arrive at your address, but fails to make the delivery when they aren't able to reach you. Please check your phone messages and emails to see if the carrier notified you of a failed attempted delivery.

Please note that our responsibility as a store ends once the package is shipped. We have no control over the delivery process, which is entirely managed by your local postal service. Our products are shipped from various warehouses located in Asia, Europe, and North America. Once the order arrives in the recipient's country, it is usually handled by the local postal service of that country.

If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers below to call your carrier for more information.

- UPS: 1-800-742-5877

- DHL: 1-954-888-7000

- USPS: 1-800-222-1811

- Fedex: 1-800-463-3339

- UDS: 1-630-930-5201

- SpeedX: 1-800-658-4192

- Uniuni: 1-800-282-2468

- Lasership: 1-804-414-2590 

- LSO: 1-800-800-8984

- Pitney Bowes: 844-256-6444

- Direct Xpress: 1-800-275-8777

- CDL: 212-243-5600

- Piggyship: 1-800-690-2256

- OnTrac: 1-800-334-5000, 1-804-414-2590

- HAILIFY: 332-895-7108

- DHL eCommerce: 1-800-805-9306

 

I Get "Delivery Failed" Message When Tracking My Order, What Should I Do?"

Attempted but failed deliveries may due to several reasons. Please contact your local postal office immediately for clarification, to arrange a re-delivery or collect your item right away. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:

• Item refused by the addressee.
• Incorrect / Illegible / Incomplete address.
• Expired Retention Period – In some countries, if an item is left unclaimed, the parcel may be disposed of by the delivery carrier, or it will be sent back to our warehouse after a period of time.
• Addressee Absence – Addressee not available at the time of delivery.
• Customs Policies, Rules, and Regulations.

Generally, If you have missed the collection deadline set by your national post office or the item is left unclaimed, the postal service might decide to dispose of the parcel or return it to our warehouse. If the parcel is returned to our warehouse, we will have to wait and see if we do receive the items. After confirming their return, we can offer you two options:

1. Resend the package with an additional shipping fee.
2. Partial refund, deducting the previous shipment charges and restocking fees.

Comments and Questions / Contact Information

If you have any comments or questions, please contact us at support@uchihastore.com, our customer service team is here to assist you with any questions or concerns you may have. We are dedicated to ensuring your satisfaction and will do our best to address any issues that may arise during the shipping and delivery process.

 

CONTACT INFORMATION

E-Mail: support@uchihastore.com
Support: Get in touch from Monday to Sunday