Return Guide

Return Guide For

RU/US/ES/FR/BR/NL/IL/UK/DE/IT/AU/BE/PT/MX/CL/UA:

Please refer to the following steps to arrange return shipment:

Drop off Your Package at Service Point

Step 1. Download and Print the Return label;

Step 2. Pack your returned parcel securely and stick the printed Return label at the outer packaging;

Step 3. Go to a post office/express station to scan your Return label and send your parcel.

NOTE: A refund will only be issued with the parcels returned back by logistics company. Otherwise, no refund will be issued.

Note: Currently buyer from RU/AU can simply use the bar code to return the parcel without printing it out.

NOTE: (Return method varies from country to country.
Drop off at the collection point: US, ES, FR, BR, NL, IL, UK, DE, IT, AU, BE, PT, RU, PL, UA, MX, CL. Door-to-door pickup return service: KR, AE, SA, JP, CZ, CH.)

If you cannot find a post office or express station near you, please check the offical website below or have a direct service phone call.

US:

USPS: https://tools.usps.com/find-location.htm

Service call: +1-800-275-8777

UPS: https://www.ups.com/us/en/global.page

Service call: +1-888-742-5877

ES:

Correos: http://www.correos.es/

Service call: +34 915197197

FR:

LA POSTE: https://www.laposte.fr/

Service call: +33 3631

BR:

Correios: https://www.correios.com.br/

Service call: +55 61 3003 0100

NL:

DHL: https://www.logistics.dhl/nl-nl/home.html

Service call: +31 9002222120

IL:

Israel Post: www.israelpost.co.il

UK:

royalmail: http://www.royalmail.com/

Service call: +44 1752387112

DE:

DHL: https://www.dhl.de

IT:

posteit: https://www.crononline.it

Service call: +39 800160000

UPS: https://www.ups.com/ca/en/global.page

AU:

Australia Post: https://auspost.com.au/

BE:

DPD: https://www.dpd.com/be/nl/

PT：

CTT: https://www.ctt.pt

RU:

Office website: https://www.pochta.ru

Service call: +7 88001000000

MX:

ESTAFETA: https://www.estafeta.com/

99 MINUTOS: https://99minutos.com/

CL:

CORREOS DE CHILE: https://www.correos.cl/

UA:

ukrposhta: http://ukrposhta.ua

Return Guide For:

KR/JP/SA/AE/CZ/CH

Door-to-door Pickup Return Service

Please refer to the following steps to arrange return shipment:

Step 1. Check and save the return bar code;

You'd better write down the bar code and attach it to the package so that the warehouse can distinguish your package more easily.

Setp 2. Pack your returned parcel securely;

Step 3. Wait for a SMS to inform you of the method and time for the courier to pick up your package

Normally you will receive the SMS within 3-4 days, please check in time.

Step 4. Forward your parcel to courier and make sure the bar code assigned to you is the same with the courier's.

Note: currently buyer from MX need to print out the return label and stick it to the package. In other countries, courier will print out the label for buyer and stick it to the package.)

If you don't receive any message, you can also make a reservation on the website or by a service phone call.

KR:

Office website: https://www.epost.go.kr/main.retrieveMainPage.comm

Service call: +82 2 2195 1114

CZ:

Office website: https://www.ppl.cz/

CH:

Office website: https://www.post.ch/en/

Service call: +41 848 888 888

JP:

Office website: www.sagawa-exp.co.jp/

Service call: +81 0120-333-603